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This policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users; and Melrose Care. A Residential long term & respite Nursing Care Home in Worthing (‘We’, ‘Us’). Furthermore, the way we process, store and protect user data and information will also be detailed within this policy.
We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors. We also provide an option for you to disable cookies when you visit our website. This is in the form of a notice, found at the bottom of our website that allows you to disable cookies.
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details etc ). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, fax and email details, you consent to Melrose Care contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at melrose.care@melrosecare.org.uk and within 7 working days we will forward you details of the information we hold on you.
We also maintain an email database of people that have shown interest in our products and services via a service provider, Wildfire Integrated Marketing. This data is held securely and you, again, are able to request the data we hold. Contact us at melrose.care@melrosecare.org.uk to request this.
We DO NOT SHARE data with any other third parties and it is for our own internal use only.
We collect information in two possible ways:
a. When you directly give it to us (“Directly Provided Data”)
When you visit our site, you may choose to give us certain information voluntarily – for example, by filling in text boxes or completing forms. All this information requires a direct action by you at that time in order for us to receive it.
b. When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
We will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
We will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
Emailing us at: melrose.care@melrosecare.org.uk
Telephone us at: 01903 230406
Writing to us at: Melrose Care, 7-11 Wykeham Rd, Worthing, BN11 4JG
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes in advance
This policy is effective from 2018.
