You are the most important element when it comes to your care. We are skilled listeners who learn to know exactly what you like and when you like it. We understand what makes you who you are and work together to develop care plans that allow you to choose how you want to live. We know your favourite food, the song that makes smile and how you like your cup of tea! Through this we offer you a service and a home that is just right for you.
It’s never to late to learn something new or take up old hobbies. We believe that everyday should be a day you look forward to. We support everyone at Melrose to achieve ambitions; residents and the team alike. We reflect on our practice to develop and grow and work together to understand how we can improve.
We sing, we laugh, and we smile; we share the good moments every day. Bringing light and life into the home with a happy and loving atmosphere. We share experiences with trips out, choir practice, musician visits, gardening and movie nights, to name a few. We celebrate with parties and gatherings, with friends, family and guests.
Upholding your dignity is at the core of all our practice. For us this means protecting your privacy, always keeping you informed, making sure you feel safe and secure, involving you in all decisions about your care and always respecting you. We treat everyone in our care as an individual and learn exactly what it is that makes them who they are.